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Consumer Protection and Fair Customer Treatment

To provide customer-facing, compliance, and management teams with practical knowledge of consumer protection principles, fair treatment, transparency, complaint handling, and ethical customer communic...

5 9 Outlines
Real Estate Compliance Officers MLROs and Deputy MLROs KYC/CDD Analysts Front-line and Relationship Management Teams Customer Support Teams Operations and Finance Teams Internal Audit and Risk Teams Senior Management and Board Members DNFBPs and Regulated Entities FinTech Virtual Asset Insurance Broker Financial Services Professionals
Consumer Protection and Fair Customer Treatment

About this program

To provide customer-facing, compliance, and management teams with practical knowledge of consumer protection principles, fair treatment, transparency, complaint handling, and ethical customer communication.

Program Content

9 outlines
1

Introduction to consumer protection principles

2

Fair treatment of customers

3

Transparency in product and service communication

4

Marketing and sales conduct expectations

5

Disclosure of fees, risks, and terms

6

Handling vulnerable customers

7

Complaint handling and escalation

8

Mis-selling, unfair practices, and reputational risk

9

Practical customer complaint case study

Who this program is for

Real Estate
Compliance Officers
MLROs and Deputy MLROs
KYC/CDD Analysts
Front-line and Relationship Management Teams
Customer Support Teams
Operations and Finance Teams
Internal Audit and Risk Teams
Senior Management and Board Members
DNFBPs and Regulated Entities
FinTech
Virtual Asset
Insurance
Broker
Financial Services Professionals
$0.00
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This program includes:

  • Duration: 5
  • 9 Content Outlines
  • 15 Target Audiences

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