Wali Academy - Your Online Learning Platform
The Wali Academy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, register for training, purchase courses, attend sessions, download materials, communicate with us, or use any of our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
The Wali Academy provides professional training, corporate training, compliance education, AML/CFT and financial crime training, regulatory exam preparation, webinars, study materials, mock exams, and related learning support services.
This Privacy Policy applies to all users of our website, course participants, corporate clients, webinar attendees, subscribers, and individuals who communicate with us through email, phone, WhatsApp, social media, payment links, online forms, or any other approved communication channel.
We may collect personal information that you provide directly to us, including:
Full name
Email address
Phone number or WhatsApp number
Country of residence
Company name
Job title or profession
Billing and payment details
Course registration details
Training attendance records
Certificate details
Exam preparation preferences
Communication history with us
Feedback, survey responses, or testimonials
Any documents or information voluntarily submitted for training, registration, invoicing, or certification purposes
We may also collect limited technical information when you use our website, including:
IP address
Browser type
Device information
Website usage data
Pages visited
Date and time of visit
Cookies and similar tracking information
We may collect personal information when you:
Visit our website
Fill out an enquiry or registration form
Subscribe to our newsletter or updates
Register for a course, webinar, or corporate training
Purchase study material or training services
Attend live or recorded sessions
Request a certificate
Contact us by email, phone, WhatsApp, social media, or online chat
Make payment through bank transfer, payment link, or third-party payment platform
Provide feedback, reviews, or testimonials
Participate in surveys, assessments, quizzes, or mock exams
We may also receive information from corporate clients where your employer or sponsoring institution registers you for training.
We may use your personal information for the following purposes:
To respond to enquiries and provide information about our courses and services
To register you for training programs, webinars, sessions, or events
To provide access to course materials, recordings, mock exams, quizzes, and study resources
To process payments, issue invoices, receipts, and confirmations
To communicate training schedules, updates, reminders, and access links
To track attendance, participation, course completion, and assessment results
To issue certificates of attendance, participation, or completion
To provide customer support and respond to requests
To improve our website, services, training content, and user experience
To send newsletters, offers, updates, and marketing communications where permitted
To manage corporate training arrangements and participant records
To maintain business, accounting, tax, and legal records
To prevent fraud, misuse, unauthorized access, or unlawful activity
To comply with applicable legal, regulatory, administrative, or contractual obligations
We process personal information where there is an appropriate basis to do so, including:
Your consent
Performance of a contract or provision of requested services
Compliance with legal or regulatory obligations
Legitimate business interests, such as service improvement, training administration, recordkeeping, fraud prevention, and customer support
Protection of our legal rights and business operations
Where we rely on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services.
We may use your contact details to send you information about courses, training programs, webinars, events, offers, newsletters, and related services.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link, where available
Replying with an opt-out request
Contacting us directly at [Insert Email Address]
Even if you opt out of marketing communications, we may still send you service-related messages, including payment confirmations, course access details, schedule changes, certificates, and important administrative updates.
Our website may use cookies and similar technologies to improve website functionality, understand user behavior, analyze traffic, and enhance user experience.
Cookies may help us:
Remember user preferences
Improve website performance
Understand which pages are visited
Analyze traffic and engagement
Support security and fraud prevention
Improve marketing and communication effectiveness
You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features.
Where required, we may display a cookie notice or request consent for certain types of cookies.
Payments may be processed through bank transfer, payment links, online payment gateways, or third-party payment processors.
We do not intentionally store full card details on our website unless required and securely managed through an approved payment processor. Payment information may be processed by third-party providers in accordance with their own privacy and security policies.
You should review the privacy terms of the relevant payment provider before making payment.
We do not sell your personal information.
We may share your information only where necessary and appropriate, including with:
Trainers, instructors, consultants, and administrative staff involved in delivering services
Corporate clients or sponsoring employers, where training is arranged through them
Payment processors, banks, accounting service providers, and invoicing platforms
IT service providers, cloud hosting providers, CRM platforms, email platforms, and learning management systems
Webinar and meeting platforms such as Zoom, Google Meet, Microsoft Teams, or similar platforms
Legal, tax, audit, compliance, or professional advisors
Government, regulatory, law enforcement, or judicial authorities where legally required
Third parties where required to protect our rights, prevent fraud, or enforce our Terms of Service
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled securely and only for authorized purposes.
Where your employer or organization registers you for training, we may share relevant training-related information with that organization, including:
Attendance status
Course completion status
Assessment or quiz completion, where applicable
Certificate issuance status
Participant feedback, where appropriate
General training progress reports
We will not share unnecessary personal information beyond what is required for training administration, reporting, or contractual purposes.
Because our services may involve online platforms, cloud storage, email systems, payment processors, learning management systems, trainers, or consultants located in different countries, your personal information may be transferred, stored, or processed outside your country of residence.
Where personal information is transferred internationally, we aim to take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.
We retain personal information only for as long as necessary for the purposes for which it was collected, including training delivery, certification, customer support, legal compliance, accounting, tax, dispute resolution, and business recordkeeping.
Retention periods may vary depending on the type of information, nature of the service, legal requirements, and operational needs.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely archive it.
We take reasonable technical, organizational, and administrative measures to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These measures may include:
Restricted access to personal information
Password-protected systems
Secure storage and controlled sharing
Use of reputable third-party service providers
Internal confidentiality practices
Regular review of data handling practices
However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where applicable
Withdraw consent where processing is based on consent
Object to certain types of processing
Request restriction of processing
Request transfer of your personal information, where applicable
Opt out of marketing communications
Lodge a complaint with the relevant data protection authority, where applicable
To exercise your rights, please contact us using the details provided in this Privacy Policy.
We may request verification of your identity before processing any data rights request.
Our services are generally intended for professionals, adult learners, corporate clients, and students aged 18 and above.
We do not knowingly collect personal information from children without appropriate consent from a parent, guardian, educational institution, or sponsoring organization.
If we become aware that we have collected information from a child without proper authorization, we will take reasonable steps to delete or restrict such information.
If you provide feedback, testimonials, reviews, comments, or success stories, we may request your permission to use them for marketing, website, social media, or promotional purposes.
We will not publish your personal testimonial with identifying details unless we have your consent or unless you have already made the information publicly available.
If you interact with us on social media, your interaction may be visible to other users depending on the privacy settings of the relevant platform.
Some online or corporate training sessions may be recorded for learning, quality assurance, internal review, or participant access purposes.
Where sessions are recorded, participants will be informed where practical. By attending a recorded session, you acknowledge that your name, voice, image, chat messages, or participation may be captured.
Participants should avoid sharing confidential, personal, or sensitive information during recorded sessions unless necessary.
The Wali Academy reserves the right to restrict recording access to registered participants, corporate clients, trainers, or authorized staff.
Our website or communications may include links to third-party websites, payment platforms, webinar tools, learning platforms, or external resources.
We are not responsible for the privacy practices, content, security, or terms of third-party websites or platforms.
You should review the privacy policies of any third-party services before using them.
We respect the confidentiality of information shared by participants and corporate clients during training.
However, participants should not share confidential company information, client data, personal data, regulatory-sensitive information, or non-public business information during open training sessions unless they are authorized to do so.
For corporate training, any specific confidentiality obligations may be governed by a separate agreement, proposal, or non-disclosure arrangement.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.
The updated Privacy Policy will be posted on our website with a revised effective date.
Your continued use of our website or services after any update means you accept the revised Privacy Policy.
If you have any questions about this Privacy Policy, how we handle personal information, or how to exercise your data protection rights, please contact us: info@thewaliacademy.com
By using our website, registering for a course, attending training, downloading materials, making payment, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.